LNT – Mails disappear from inbox
April 24, 2009 – 6:58 amRecently I posted that an update for Lotus Notes Traveler is available. Today I saw that this fixpack causes problems.
When you receive a new mail, this mail is synced to the device. When you open the mail on the device, there is no problem, except that the unread mark is not exchanged with your client and the mail remains unread in the client inbox.
But … when you open an uread mail in the Lotus Notes client, the mail disappears from the inbox on the device.
I reverted back to 8.5.0.1-LNT-LO37251 and the mails stay on the device when read in the Notes client.
Anyone else who can reproduce this behaviour?
8 Responses to “LNT – Mails disappear from inbox”
I have the same here on my testserver. Have you created a IBM PMR for this issue?
By Bastian Wieczorek on Apr 24, 2009
Not yet, but I’ll do during the day.
Update: PMR #61110 668 668 created
By Ulrich Krause on Apr 24, 2009
thanks ulrich for the PMR number… I will create one too with reference to this PMR.
By Bastian Wieczorek on Apr 24, 2009
I can reproduce the failure too in a slightly different manor.
Having read an email on the device, the mail disappears from the device and stays read on the client.
I´until now didn´t turn back to LO37251, but have opened a pmr some minutes ago.
I´ll keep you informed.
By Wilhelm Holzgruber on Apr 27, 2009
Update: PMR – 10221,010,618 created
By Wilhelm Holzgruber on Apr 27, 2009
Wilhelm: Thanks for testing; I can confirm the behaviour regarding unread marks with LO37251, too
> tell traveler version
Lotus Notes Traveler 8.5.0.1 Build 200902181237
By Ulrich Krause on Apr 27, 2009
Regarding unread marks, I found out the following.
When you read a mail on the device, the mail is not marked read on the client until a new mail arrives in the inbox.
The same behaviour is seen the other way around; when reading a mail on the client, the mail is unread on the device until a new mail arrives and the device syncs with the server.
By Ulrich Krause on Apr 27, 2009
Update from IBM support:
Hello Mr Krause,
It seems the “original” maintenance fix was missing the fix for the dissappearing mails, please find the “new” release of the maintenance fix on the following download:
ftp://ftp.emea.ibm.com/fromibm/pmr/61110,668,668/8.5.0.1-LNT-LO39586.zip
This will replace the one currently linked to from the maintenance technote, appoligies for the problem this created.
Let us know if you have any new issues with this, thanks!
Kind regards,
Stig Eggen
Software Engineer – Lotus EMEA Support – IBM Software Group
By Ulrich Krause on Apr 28, 2009